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OTRS

Project Release infomations and Project Resources. Note that these informations are from this projects Freecode.com page and the downloads themselves may not be hosted with SourceForge.JP.

Project Release Information

2010-04-30 07:00
This release addresses a security advisory. All production environments should upgrade. Affected by this vulnerability are all releases of OTRS 2.1.x up to and including 2.4.6. This vulnerability is fixed in OTRS 2.1.9, 2.2.9, 2.3.5, and 2.4.7.
2009-09-18 18:19
A page navigation bar was added to ticket overviews in the dashboard. Some minor issues with the WYSIWYG editor have been fixed.
2009-07-29 23:19
This stable release includes some minor bugfixes related to PGP/SMIME, bulk action, the richtext editor, the dashboard, and the notification feature. The translations have been updated for Simplified Chinese and Swedish.
2009-07-10 02:24
Some minor bugs have been fixed. The translation files have been updated for Polish, French, Persian, and Italian. Furthermore, the single English translation has been split into US, UK, and Canadian English.
2009-07-03 07:10
All bugfixes are related to the upcoming WYSIWYG editor and the new dashboard. These features are now ready to use in the intended way. A 27th language, Latvian, has been added.

Project Resources

http://freecode.com/urls/e3725b2756c1e292e31e5ba44b6fe9f3
http://freecode.com/urls/8c87294337c450b916469db70d425125
http://freecode.com/urls/a69ac9fb8d81a49f8d5337872e4aa277
http://freecode.com/urls/ca7c9c3963e7f3a973e51f13fce00486
http://freecode.com/projects/otrs

Project Description

OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.